Privacy Policy

Overview

SlayedbySarah ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal information when you book appointments, visit our website, or interact with our services.

Information We Collect

When you book an appointment or interact with our services, we may collect:

• Contact information: name, email address, phone number
• Payment information: credit/debit card details (processed securely through Stripe)
• Appointment details: service type, date, time, location preference, special requests
• Communication preferences: SMS and email opt-in choices
• Service history: past appointments, services received, visit frequency

How We Use Your Information

Third-Party Services

We use trusted third-party services to operate our business. These services may process your data as described below:

• Cal.com — Online appointment scheduling and booking management
• Stripe — Secure payment processing for retainer fees. Stripe is PCI DSS compliant and we never store your full card number on our systems
• Twilio — SMS appointment reminders and notifications
• Resend / MailerLite — Email communications including booking confirmations, reminders, and promotional emails

Each of these services maintains their own privacy policies. We encourage you to review them. We do not sell your personal information to third parties.

SMS Communications

If you opt in to SMS communications at booking, you may receive:

• Appointment confirmation messages
• Reminders 24 hours and 2 hours before your appointment
• Rescheduling or cancellation notifications
• Occasional service updates

You can opt out at any time by replying STOP to any message. Message and data rates may apply. Message frequency varies based on your appointment schedule.

Email Communications

If you opt in to email communications, you may receive:

• Booking confirmations and appointment details
• Rescheduling and cancellation notifications
• Promotional emails about upcoming availability, specials, or events

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link at the bottom of any email or by contacting us directly. Transactional emails (booking confirmations, cancellations) will continue as long as you have an active appointment.

Data Retention

We retain your personal information for as long as necessary to provide our services and maintain accurate client records. Specifically:

• Client records: Retained as long as you remain an active client and for a reasonable period afterward to facilitate rebooking
• Appointment history: Retained indefinitely for service continuity and quality
• Payment records: Retained as required by applicable tax and financial regulations
• Communication preferences: Updated immediately upon opt-out request

Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at slayedbysarah1@gmail.com.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Payment processing is handled by Stripe, which maintains PCI DSS Level 1 compliance. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact

If you have questions about this privacy policy or how your data is handled, contact us at slayedbysarah1@gmail.com.